State Farm® Insurance Agent Amy Jones

"After receiving a bi-yearly policy update over the phone, I was more than impressed with the professionalism displayed at this agency. Breanna stayed on the phone with me for nearly half an hour and gave me clear and concise answers to every question I had without any hesitation whatsoever. Top notch."

"I have anxiety dealing with things outside of my control. I had a flat tire on my car at my place and I needed it to get towed, I also had my kid with me. First car, first time with insurance, overwhelmed with a kid. I didn’t know anything. However when I entered to the office, I spoke to an agent “Michele” who actually provided me with so much information about my insurance & ACTUALLY called around for towing my car & made sure I was detailed into every option & possibility with the choices I could be making. Did I mention she called for me? Which HELPED A LOT with me being overwhelmed with my kid! THIS is AMAZING customer service :) THANK YOU MICHELE!"

"I was with Amy Jones for about 10yrs and absolutely love them. Amy and Michelle Cooper are AMAZING!! I was always treated like family and we talked about everything not just me being a member and paying my insurance. I could talk to Michelle anytime and ask her anything she is very knowledgeable and great at her job. Amy is the same way and even after 10yrs and not seeing or talking to her as much she remembered me and my situation when I first started with them. I can't say enough about their office either, it is always clean and attractive right when you open the door. You are greeted with smiles and happy people. I was sad to go but circumstances said otherwise. I will always remember the kind woman who not only had my business but knew me as well. Thank you Amy and Michelle for a wonderful 10yrs and we will talk soon just about life!!! I would HIGHLY recommend Amy Jones Insurance Agency."

"Jana Walters has been ABSOLUTELY above and BEYOND any other insurance agent I have ever met! She’s so patient and explains everything to a degree that even a kindergartner would understand! She’s even helped with issues that I’ve had that she herself wasn’t even INVOLVED in! I was having difficulty getting a return check from their main office, and it took Jana nothing but 60 seconds on the phone to realize “yeah this isn’t right, come on in and we’ll see what you can do for you!” And when I came in she turned around and handed me a gift card to moose tooth ( my absolute FAVORITE pizza place in town) just to say that she was sorry! Not to mention she continues to make everything as easy and possible with the BEST ATTITUDE! I honestly can’t thank her enough! She’s easily one of THE BEST agents at State Farm and I just wish more people had the spunk and friendly nature that she brings to the table to really turn your day around! Thank you Jana, if not for you, I would have probably left State Farm but your knowledge and the way you explain insurance is a talent that I haven’t seen before and I hope to work more with you in the future!"

"I have been using this insurance agency for a couple years now and I can confidently say cooper has given me the best customer service of the establishment, he is personable and very helpful, and always keeps me up to date and educated about my current insurance plan. I actually look forward to getting phone calls from my insurance agency as to catch up with my pal Cooper. what a guy"

"Everyone working here has been incredibly helpful with getting me insured, getting me through my claim, and helping to get my policy transferred over to my new vehicle. Michele answered all my questions and went above and beyond to help keep me on the road. Thanks for all the help!"

"Liars. I had asked that my auto insurance for 1 vehicle be suspended for the winter because I don't drive it. When I called back 6 months later to reinstate coverage, they said that they never suspened coverage and had no record of the request. Having been a customer for 10+ years, I asked what they could do about the overcharge and they said threy could only give me 1 month back. So they just stole like $200 dollars from me. Can I PROVE it? No, but I know it happened just the same. Think about that... A corporate office makes a mistake that they profit from and they say it was YOUR responsibility to fix it. "We aim to please" unless that means doing right by their customer of 10+ years. Disgusting. If you want insurance from someone who you can trust and has your back, you need to look elsewhere. No integrity"

"Amy Jones and Jana Walters have been incredible with their assistance as my young adult child simultaneously moves to Alaska and takes control of their own renter and car insurance. Amy and Jana helped set everything up, and made sure (by double checking and making sure everyone knew what was happening each step of the way) that everything was completed and transferred seamlessly. Really, such a positive experience- 5 stars! Amazing customer service."